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Data Subject Request Automation

Can you efficiently process Data Subject Requests?

A Data Subject Request (DSR) gives individuals — consumers, customers, or employees — in 50+ jurisdictions the right to see and to take further action on their personal data, such as deleting, correcting, or restricting its use. TrustArc helps automate the end-to-end DSR fulfillment.

Icon of a person above the text 'DSR Request' on a dark blue background with abstract circular designs and icons.

Protect against fines, litigation, and non-compliance

Managing DSR requests is time-consuming and complex, and failure to comply with data privacy regulations can lead to litigation and fines is real — to date, one of the biggest fines levied in the EU ($10.2 million) was against the Austrian Postal Service for failure to fulfill data subject rights properly.

Across 24+ jurisdictions with data privacy laws that require DSRs, there are also a wide range of stipulated time frames that companies must comply with and request types:

  • Right to Access
  • Right to Rectification
  • Right to Objection
  • Right to Know
  • Right to Restriction
  • Right to Deletion

TrustArc helps you fully comply with global privacy regulations such as GDPR, CCPA, and others by automating DSR fulfillment in a secure, efficient, and scalable manner.

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Fulfill Data Subject Request efficiently and automatically

  • Register, record, or even authenticate a DSR request

    Authenticate and log DSRs with a secure process, ensuring that requests are recorded or and even verified where needed for compliance.

  • Automate searching for personal information across all data systems

    Automatically search and retrieve personal data from all connected data systems, reducing manual effort and speeding up the process.

  • Validate the information

    Ensure the information provided by the data subject is accurate and consistent across systems before taking any action.

  • Redact or update the information

    Automatically redact or update personal data as requested by the data subject, ensuring compliance with GDPR and other data privacy regulations.

  • Securely provide information to the individual

    Use a secure portal for sharing personal data with the data subject, ensuring that personal and sensitive information is not exposed through unsecured channels like email.

Automate and scale your Data Subject Request fulfillment

TrustArc Individual Rights Manager automates the entire DSR fulfillment process to rapidly scale across mobile, web, and app environments according to jurisdictional requirements.

Continuously monitored by legal experts, our built-in privacy controls help you stay compliant with changing regulations with no privacy expertise required.

Easily manage your workflow across systems and provide records of your compliance, while building user trust along the way.

Nymity Research: Understand your DSR requirements

Save time, effort, and costs with timely and digestible legal summaries on 244+ global jurisdictions and their data retention, consent, and individual rights requirements. Stay ahead of major data privacy laws and manage data processing in compliance with General Data Protection Regulation (GDPR), CCPA, and others.

Data Subject Request Automation – FAQs

  • What is a Data Subject Request?

    A Data Subject Request (DSR) also known as a Data Subject Access Request (DSAR) refers to a formal request made by an individual (the data subject) to exercise their rights under data protection laws. These rights typically allow individuals to access, correct, delete, or restrict the processing of their personal data held by an organization. TrustArc automates the process to ensure DSR compliance across global jurisdictions.

  • Why is DSR compliance important for my business?

    Failing to meet DSR requirements under regulations like GDPR and CCPA can lead to severe penalties including fines, legal risks, and reputational damage. Failure to comply with DPR can lead to bad press, customer attrition, and even class-action lawsuits. Proper handling of DSR requests reduces the risk of data breaches, unauthorized disclosures, and other privacy-related incidents. TrustArc helps streamline and automate the DSR process to fulfill DSRs at scale, efficiently and securely.

  • How does TrustArc help with EU GDPR individual rights?

    TrustArc Individual Rights Manager operationalizes individual rights and provides curation workflow to automate fulfillment of DSRs. This includes logic-based intake requests, auto-routing and tasks to data owners and automated communications with data subjects.

  • Can TrustArc handle data portability requests?

    Yes, TrustArc provides an automated solution to handle data portability requests securely under regulations such as GDPR, CCPA, LEGPD, and more. Users can request a copy of their data in a commonly used format, along with identity verification, and securely fulfills the Data Subject Request (DSR) through a combination of technical, organizational, and procedural safeguards.

  • How does TrustArc ensure secure DSR fulfillment?

    We provide a secure portal for collecting and processing DSRs, ensuring that personal information is never exposed through unsecured channels like email. TrustArc complies with industry-leading data protection standards, ensuring your business meets both privacy regulations and security requirements. This includes data encryption and secure data delivery with expiry timestamps, password protection, and audit tracking for downloads. Only authorized personnel within the organization can access or process DSRs.

  • How long does it take to process a Data Subject Request?

    The time to process a DSR request depends on the complexity of the request and the jurisdiction. TrustArc helps automate the response process, automatically tracks the due date, and provides regulatory guidance on requirements with timelines and processes.

  • How does TrustArc manage personal data during DSR fulfillment?

    TrustArc Individual Rights Manager can verify identity, automate notifications, and automatically log tasks and fulfillment for audit logs. Integration is easy to automate data subject request actions in real-time, notify data owners, and more.

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